If the gateway is offline during or right after setup:
After setting up the Gateway to Wi-Fi and creating your account, the Gateway is in the process of updating the firmware, LED will flash pink, then green for 2 seconds if successful.
What do the LED lights on my Gateway Pro Hub mean? : Support Center
After a successful setup (flash green for 2 seconds) and when you are at the main account screen the Gateway can show Offline for a short period while it completes the update and the app syncs with the account server. This may take a few minutes.
- You can refresh the app after approximately 3 minutes.
- For iOS, tap the Refresh circle/arrow in the app.
- For Android, pull the screen down.
If still offline after waiting at least 3 minutes and having refreshed the app, close the app completely and then reopen it.
If still offline after fully closing and reopening app, and waiting an additional 3 minutes:
If the Gateway LED is flashing orange, it is preparing to connect to internet or has lost internet connection. Why is my Gateway Pro Hub flashing orange? : Support Center
For additional support:
- App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,
- Email: motorization.support@springswindowfashions.com,
- Customer Service Team: 1-800-221-6352
Note: Responses could take up to 24 hours
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article