I'm getting an error that my Gateway belongs to another account.

The Gateway can only be set up on one account.  If you receive an error that the Gateway belongs to another user or account, please try these steps. 

Note: Factory resetting the Gateway does not remove it from the original account it was registered to. 

If original account is available - 

1. Log-in to the first/original account. 
2. Choose the Gateway Serial Number that needs removed.
3. Select "Advanced" 
4. Select "Remove Gateway"

If you are unable to log-in to the original account - Please contact customer service via email or phone, be sure to have the Gateway serial number available. 

For additional support:

• Email:  motorization.support@springswindowfashions.com,  
• Customer Service Team: 1-800-221-6352
   

Note: Responses could take up to 24 hours