Why is my Gateway Pro Hub flashing orange?

If the Gateway LED is flashing orange, then the Gateway is not connected to Wi-Fi:

1. Make sure the Wi-Fi network is working and on.
2. Make sure the Gateway is plugged into an area where there is a stable, healthy Wi-Fi signal.
3. Unplug and plug back in the Gateway (power cycle) and let it reestablish the Wi-Fi connection.
4. If still flashing, check your phone's Wi-Fi settings and see if the WiFi_#### network is broadcasting. If it is, the Gateway needs to have the Wi-Fi details setup again.
   1. Tap “More” in the bottom right.
   2. Tap “Gateways” in the top right.
   3. Tap “+” or “Add new Gateway” and follow the prompts for setting it up. Note: After you get through the setup process, you will receive a popup box that reads “this Gateway is already setup to an account.” Just tap OK, the Gateway will remember the Wi-Fi details you just entered.
5. If still flashing and the Gateway Pro Wi-Fi network is NOT showing in the Wi-Fi settings, then press and hold the Gateway programming button for 2-5 seconds, then release. This will clear the Wi-Fi settings in memory, now see step #4a.

For additional support:

• App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
• Email:  motorization.support@springswindowfashions.com,  
• Customer Service Team: 1-800-221-6352
   

Note: Responses could take up to 24 hours