Why is my Gateway Pro Hub flashing orange?

If the Gateway Pro LED is flashing orange, the Gateway is not connected to the internet.

To troubleshoot Wi-Fi connectivity:

1. Make sure the Wi-Fi being connected to is on and working; confirm internet access by navigating to a web page on a Wi-Fi connected device.
2. Ensure the Gateway is powered in an area where there is a stable, healthy Wi-Fi signal.
3. Unplug the Gateway from power for at least 30 seconds and plug back in (power cycle), allow the gateway time to attempt to reestablish Wi-Fi connection.
4. If still flashing orange, check your phone’s Wi-Fi settings to confirm if the Gateway is broadcasting its setup network (listed as “WiFi_####). If it is, the Gateway needs to be reconnected to the local Wi-Fi network:
   1. Within the motorization app, tap “More” in the bottom right.
   2. Tap “Gateways” in the top right.
   3. Tap “+” or “Add new gateway” and follow prompts within the app to set it up. Note: after going through the setup process, you will likely receive a pop up stating “This gateway belongs to another user.” If this gateway was confirmed to be on your account previously, hit “OK,” and the app should proceed to show you the “My Gateways” screen again; the gateway should remember the Wi-Fi details you’ve entered and come back online shortly.
      1. If you are unsure what account your Gateway may be bound to, please contact customer service with the serial number from the bottom of the Gateway.
5. If the gateway continues to flash orange and is NOT broadcasting its setup network (WiFi_####), Wi-Fi reset the gateway by quickly double tapping (two taps within one second) the programming button on the back of the gateway. This will clear all Wi-Fi settings in the gateway; now see steps 4a, 4b, and 4c.

To troubleshoot Ethernet connectivity:

1. Ensure the Ethernet cable is securely connected to both the Gateway and the router. Confirm there are no broken clips, or damage to the cable.
2. Try swapping which port is being used on the router. If available, try another Ethernet cable.
3. Confirm the port LEDs on both the Gateway and the router are lighting up.
4. If available, confirm connectivity to the router with another device (such as a laptop).

For additional support:

Email:  motorization.support@springswindowfashions.com,   

Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours