I'm getting an error that my password is incorrect.

Click here if the app gives the error “Please check your Wi-Fi connection and try again” 

If the app gives the error “Password incorrect” while trying to join the local network:

1. Confirm the password is correct. An easy way to do this is to forget the network on the mobile device and reconnect to it, as this will prompt them to re-enter the password.
2. Wi-Fi reset the gateway and try again.  How do I reset the WiFi on my Gateway Pro? : Support Center 
3. The below steps may require logging into the router’s web portal if comfortable doing so. If not, please reach out to your internet service provider:
   1. Confirm the router is not in bridge mode. This is commonly found under DHCP & NAT settings.
   2. Confirm the Wi-Fi network is using WPA2 and not WPA3 security measures (this issue is not common).
4. If steps 1-3 are unsuccessful, clear everything from the gateway.  How do I completely clear everything from my Gateway Pro Hub? : Support Center 

For additional support:

• App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
• Email:  motorization.support@springswindowfashions.com,  
• Customer Service Team: 1-800-221-6352
   

Note: Responses could take up to 24 hours