My Gateway Pro cannot connect to Local Network.

If the app gives the error “Please check your Wi-Fi connection and try again” <- Click here

If the app gives the error “Password incorrect” while trying to join the local network:

1. Confirm the password is correct. An easy way to do this is to forget the network on the mobile device and reconnect to it, as this will prompt them to re-enter the password.
2. Wi-Fi reset the gateway and try again.
   1. With the gateway plugged in, quickly double tap the programming button (2 taps within 1 second). The LED will flash amber until the gateway is connected to Wi-Fi. “WiFi_########” network should be available for connection on the phone/tablet being used for setup.
3. The below steps may require logging into the router’s web portal if you are comfortable doing so. If not, please reach out to your internet service provider:
   1. Confirm the router is not in bridge mode. This is commonly found under DHCP & NAT settings.
   2. Confirm the Wi-Fi network is using WPA2 and not WPA3 security measures (this issue is not common).
4. Try to factory reset the gateway.
   1. With the gateway plugged in, press and hold the programming button for 10-20 seconds. The LED will turn off once completed; the LED will then start blinking after 10 seconds.

For additional support:

App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested.

Email: motorization.support@springswindowfashions.com.

Customer Service Team: 1-800-221-6352
 

Note: Responses could take up to 24 hours.