Support Center

Downloadable Manuals and Guides 3

• Motorized Shade Owner's Manual
• 12VDC Multi Motor Power Supply Kit Install and Wiring Instructions
• 12Volt Multi-Motor Power Supply Wiring Schematics

Bali Remote Programming & Videos 3

• BALI: Programming your Plus Remote VIDEO
• BALI: Programming your Premium Remote VIDEO
• BALI: Programming your Standard Remote VIDEO

Graber Remote Programming & Videos 3

• GRABER: Programming Your Plus Remote VIDEO
• GRABER: Programming Your Premium Remote VIDEO
• GRABER: Programming Your Standard Remote VIDEO

Signature Series Remote Programming & Videos 3

• SIGNATURE SERIES: How to program Premium remote VIDEO
• SIGNATURE SERIES: How to program your Plus Remote VIDEO
• SIGNATURE SERIES: Programming your standard remote VIDEO

Premium Remote Programming and Support 8

• Premium Remote instructions after replacing motor
• Z-Wave: Assigning channels on the Z-Wave Premium Remote
• Z-Wave: How do I adjust my HOME (favorite) position using the Z-Wave Premium Remote?
• Z-Wave: How do I adjust my upper limit using a Premium Multi-channel Remote?
• Z-Wave: Adding a new Multi-Channel remote.

View all 8

Standard or Plus Remote Programming and Support 9

• Z-Wave: How do I adjust my home (favorite) position
• Z-Wave: How do I adjust my lower limit using the standard or Plus remote?
• Z-Wave: How do I adjust the upper limit using the Standard or Plus Remote?
• Z-Wave: Pairing your Standard or Plus Remote
• Z-Wave: How do I program the motor I just replaced using a Standard or Plus Remote

View all 9

"How To" Repair My Shade 13

• My remake shade doesn't work with my remote.
• My shade has a vibration noise when I operate it.
• My shade is too long. How do I adjust it?
• My shade is too short. How do I adjust it?
• Z-Wave: How do I replace my end cap?

View all 13

Power and Battery Support 8

• BALI: How to change or charge the battery packs.
• GRABER: How to change or charge the battery packs.
• My new shade does not operate.
• SIGNATURE SERIES: How to change or charge the battery packs.
• Z-Wave: How long is the cord for the plug-in transformer?

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Home Automation Support 3

• What is Home Automation?
• Z-Wave: Can I use a Repeater to Extend Range?
• Z-Wave: Adding Shades and/or Remotes to a 3rd Party Z-Wave Home Automation system.

Ordering 6

• Something is missing from my order.
• What type of batteries are recommended to power motorized shades, and how many do I need to order?
• Something is wrong. I need to have a shade remade.
• What remote control(s) do I need to order?
• How do I order remotes for a group of motorized shades?

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General Z-Wave Support 1

• FCC Class B Notice