Support Center

If the UP and DOWN buttons on your remote are reversed, follow these steps to switch them back.  2 Button and Single Channel Remote Instructions: ...

Pressing and holding the directional buttons moves the shade only as long as the button is held down. Pressing and releasing the directional buttons fully o...

Once you replaced your Z-Wave motor, you will need to add the shade to the remote and adjust the lower limit.   Please use these instructions.  If no...

The lower limit of your shade is factory preset to a closed position. However, you might want to adjust the lower limit to accommodate window hardware or ot...

The upper limit of your shade is factory preset to an open position. However, you might want to adjust the upper limit to accommodate window hardware or ...

You might need to do this if you bought a new remote or shade. These steps apply only to the new remote or shade. If you are using the Z-Wave Premium remot...

The home position is defaulted to approximately half way between the upper and lower limits.    However, you might want to adjust this hom...

   Quickly press the program button on the back of the remote twice. A primary remote will flash amber and green. A secondary remote will...

In some cases, when your shades aren't working right, it can be easier to start from scratch in terms of pairing your shades and remotes. This is calle...

Follow this two-step process to replace or add a new single-channel remote to operate a group of shades. Watch the videos below, or follow the step-by-step ...