Z-Wave: Starting over with programming using Premium Remote.

In some cases, when your shades aren't working right, it can be easier to start from scratch in terms of pairing your shades and remotes. This is called a network reset. To reset the network and start over, follow the steps below.

NOTE: If your shades and remotes are a part of home automation system, consult with the home automation provider for the proper steps to exclude the shades and remotes from their network.

Using Premium (Multi-Channel) Remote 

 PREMIUM

If USING STANDARD OR PLUS REMOTE, CLICK HERE
 

STEP 1 OF 2: Reset the Network

1. Make sure all of your shades and remotes have power. If any shades or remotes aren't powered, resolve the power issue using these instructions.
   
   
    
2. Exclude all remotes from your shade network.  
   1. Press and hold the menu/right button for two seconds until the menu appears displaying 4 lines of text CHANNEL, SHADE, ZWAVE, and BATT OK.
   2. Tap menu/right on ZWAVE then tap the down six times past the four options to reset and tap menu/right on reset.

1. Tap up to LIKE NEW?; press and hold the menu/right button until the screen returns to displaying CHANNEL 1
2. Repeat for each remote.
   
   
    
3. Exclude all shades from your shade network.
   1. On any of the 12 channel remotes, press and hold the menu/right button for about 2 seconds, until the remote screen displays the menu (CHANNEL, SHADE, ZWAVE)
   2. Tap the down arrow until the menu cursor (arrow on the screen) is on “ZWAVE,” then press and release (less than 1 second) the menu/right button to select it.
   3. Tap the down arrow to put the cursor on “EXCLUDE,” then press and release (less than 1 second) the menu/right button to select it. The remote will read “EXCLUDE PRESS DEVICE BUTTON”
   4. While the remote is on this screen, press and hold the button on the shade for about 3 seconds, until the LED on the shade begins flashing green, and then release the button. The shade should do a brief up/down jog after the button has been released, and the remote should read “EXCLUDE REMOVED” followed by a number. This prepares the shade to join a new remote.
   5. Repeat for each shade.

STEP 2 OF 2: Create a New Network 

Once you've successfully reset your network, you're ready to create a new one. To create a new network, follow instructions below.

If not connecting to a Home Automation System, skip to step 5

1. If applicable, include/enroll your shades in the home automation app. (Ignore this step if you don't use a home automation system.)
   1. From your home automation system’s user interface, select the option to enroll a new Z-Wave device.
      See your home automation system’s instructions for details.
   2. On one of your shades, press and hold the program button for 3 seconds. When the shade LED flashes green, release the button.
      The shade should appear as a found Z-Wave device in your home automation system’s user interface.
      
   3. Repeat the steps above for each shade.
      
      
       
2. If applicable, include/enroll your remotes in the home automation app. (Ignore this step if you don't use a home automation system.)
   1. From your home automation system’s user interface, select the option to enroll a new Z-Wave device.
      See your home automation system’s instructions for details.
      
       
   2. On one of your remotes, Press and HOLD the MENU/RIGHT button 
   3. Select ZWAVE then Arrow down to LEARN              
   4. The remote should appear as a found Z-Wave device in your home automation system’s user interface.
      
      
       
   5. Repeat the steps above for each remote.
      
      
       
3. Set up the automation features within the home automation app to operate multiple shades within a group. (Ignore this step if you don't use a home automation system, or if you don't want to operate multiple shades within a group using the home automation system.) 
4. If applicable, associate the remote to each shade (go to next step if you don't use a home automation system) by doing one of the following:
   1. On the remote control, press MENU/RIGHT for 2 seconds to enter the menu
      1. Select ZWAVE then arrow down to Associate
   2. On the shade, press and HOLD the program button for 3 seconds.   When the shade LED flashes green, release the button               

1. Repeat steps 1 and 2 for each shade you want to control with the remote.    

Assign the shades to a channel. 

1. Press and Hold MENU/RIGHT to enter the menu
2. Select Channel      
3. Select the channel you want to assign the shade to by scrolling left or right
4. Select the shade number you want to assign to the channel by scrolling up or down  

1. Press and HOLD the MENU/RIGHT button for 2 seconds.  (the shade will jog and a checkmark will appear next to the shade number on the remote screen)

1.  Repeat steps 3-5 for each shade
   
2. If applicable, the remote to each shade (if not using a home automation system) by doing one of the following:
   1. On the remote control, press MENU/RIGHT for 2 seconds to enter the menu
      1. Select ZWAVE then arrow down to ZWAVE then arrow down to INCLUDE    
   2. On the shade, press and HOLD the program button for 3 seconds.   When the shade LED flashes green, release the button
       
   3. Repeat steps 1 and 2 for each shade you want to control with this remote.    
   4. Assign the shades to a channel. 
      1. Press and Hold MENU/RIGHT to enter the menu
      2. Select Channel      
      3. Select the channel you want to assign the shade to by scrolling left or right
      4. Select the shade number you want to assign to the channel by scrolling up or down    
      5. Press and HOLD the MENU/RIGHT button for 2 seconds.  (the shade will jog and a checkmark will appear next to the shade number on the remote screen)

1. Repeat steps 3-5 for each shade

For additional support:

Email:  motorization.support@springswindowfashions.com,   

Customer Service Team: 1-800-221-6352 

Note: Responses could take up to 24 hours