Z-Wave: Starting over with programming using Premium Remote. : Support Center

In some cases, when your shades aren't working right, it can be easier to start from scratch in terms of pairing your shades and remotes. This is called a network reset. To reset the network and start over, follow the steps below.

NOTE: If your shades and remotes are a part of home automation system, consult with the home automation provider for the proper steps to exclude the shades and remotes from their network.

Using Premium (Multi-Channel) Remote

PREMIUM

if USING STANDARD OR PLUS REMOTE, CLICK HERE

STEP 1 OF 2: Reset the Network

Make sure all of your shades and remotes have power. If any shades or remotes aren't powered, resolve the power issue using these instructions.
Exclude all remotes from your shade network.
- On the remote, Press and hold MENU/RIGHT button for 2 seconds to enter the menu
- Select Z-Wave arrow down to Reset
- Arrow up to LIKE NEW?; press and hold the MENU/RIGHT button until the screen no longer tells you to wait
- Repeat for each remote.
Exclude all shades from your shade network.
- Move the shade to its upper limit. If remote does not operate shade, you can press the manual button on the motor.
- On the shade, press and hold the program button for 7 seconds. When the shade jogs once, then release the button.
  All remotes are now unpaired from the shade. However, the shade's upper, lower, and home positions are still set.
- Repeat for each shade.

STEP 2 OF 2: Create a New Network

Once you've successfully reset your network, you're ready to create a new one. To create a new network, follow instructions below.

If not connecting to a Home Automation System, skip to step 5

If applicable, include/enroll your shades in the home automation app. (Ignore this step if you don't use a home automation system.)
- From your home automation system’s user interface, select the option to enroll a new Z-Wave device.
  See your home automation system’s instructions for details.
- On one of your shades, press and hold the program button for 3 seconds. When the shade LED flashes green, release the button.
  The shade should appear as a found Z-Wave device in your home automation system’s user interface.
- Repeat the steps above for each shade.
If applicable, include/enroll your remotes in the home automation app. (Ignore this step if you don't use a home automation system.)
- From your home automation system’s user interface, select the option to enroll a new Z-Wave device.
  See your home automation system’s instructions for details.
- On one of your remotes, Press and HOLD the MENU/RIGHT button
- Select ZWAVE then Arrow down to LEARN
- The remote should appear as a found Z-Wave device in your home automation system’s user interface.
- Repeat the steps above for each remote.
Set up the automation features within the home automation app to operate multiple shades within a group. (Ignore this step if you don't use a home automation system, or if you don't want to operate multiple shades within a group using the home automation system.)
If applicable, associate the remote to each shade (go to next step if you don't use a home automation system) by doing one of the following:
1. On the remote control, press MENU/RIGHT for 2 seconds to enter the menu
  1. Select ZWAVE then arrow down to Associate
2. On the shade, press and HOLD the program button for 3 seconds. When the shade LED flashes green, release the button
3. Repeat steps 1 and 2 for each shade you want to control with a remote.
4. Assign the shades to a channel.
  1. Press and Hold MENU/RIGHT to enter the menu
  2. Select Channel
  3. Select the channel you want to assign the shade to by scrolling left or right
  4. Select the shade number you want to assign to the channel by scrolling up or down
  6. Press and HOLD the MENU/RIGHT button for 2 seconds. (the shade will jog and a checkmark will appear next to the shade number on the remote screen)
  8. Repeat steps 3-5 for each shade
If applicable, associate the remote to each shade (if not using a home automation system) by doing one of the following:
1. On the remote control, press MENU/RIGHT for 2 seconds to enter the menu
  1. Select ZWAVE then arrow down to ZWAVE then arrow down to INCLUDE
2. On the shade, press and HOLD the program button for 3 seconds. When the shade LED flashes green, release the button
3. Repeat steps 1 and 2 for each shade you want to control with this remote.
4. Assign the shades to a channel.
  1. Press and Hold MENU/RIGHT to enter the menu
  2. Select Channel
  3. Select the channel you want to assign the shade to by scrolling left or right
  4. Select the shade number you want to assign to the channel by scrolling up or down
  5. Press and HOLD the MENU/RIGHT button for 2 seconds. (the shade will jog and a checkmark will appear next to the shade number on the remote screen)
  6. Repeat steps 3-5 for each shade