Motorization Gateway Help Tips

Basic trouble shooting

My Gateway is not working, and the LED is blinking once every three seconds
If the LED is flashing slow blue (about 3 sec between) the Gateway is connected to Wi-Fi but there is no internet access, or the Gateway is not connected to...
Mon, 26 Jul, 2021 at 3:05 PM
My Gateway is not working, and the LED is OFF
Either the Gateway has no power at all, or it is reporting all is OK and the app is not synced The Gateway LED should be reporting an LED status if the ...
Mon, 26 Jul, 2021 at 3:08 PM
My Gateway is offline after changing my Wi-Fi password, Wi-Fi network name, or installing a new Wi-Fi router or modem
If in the event you have changed your Wi-Fi network in anyway, you will need to reconnect the Gateway to the newly configured Wi-Fi network.  ...
Thu, 12 Aug, 2021 at 9:49 AM
My Gateway is offline, during or right after setup
After setting up the Gateway to Wi-Fi and creating your account, the Gateway is in the process of updating the firmware. After a successful setup, and when ...
Mon, 26 Jul, 2021 at 1:26 PM
My Gateway showing off-line in the SWF App.
Note:  The Gateway does not support 5GHz networks or non-password protected Wi-Fi hotspots. The first thing to check, is the status of the LED’...
Wed, 11 Aug, 2021 at 1:47 PM
My Gateway will not include or add a shade and/or remote
Before you begin, ensure ALL devices that have already been added to the Gateway, are powered and working from the app, that shades are not reporting a “Fai...
Thu, 12 Aug, 2021 at 9:49 AM
My Gateway/app is not working, and the LED is blinking once every one second
If the Gateway LED is flashing blue (one sec between) then the Gateway is not connected to Wi-Fi Make sure the Wi-Fi network in the home is working and on...
Mon, 26 Jul, 2021 at 2:53 PM
My Gateway/app is not working, and the LED is Solid BRIGHT Blue
If the LED is solid BRIGHT blue, then the Gateway is stuck thinking/loading/processing  First would be to understand how long it has been stuc...
Mon, 26 Jul, 2021 at 2:47 PM
My Gateway/app is not working, and the LED is Solid DIM Blue
If the LED is Solid DIM blue, the Gateway has insufficient power A) Unplug the Gateway from the Power Adapter, and plug it back in B) Ensure the Power ...
Mon, 26 Jul, 2021 at 2:50 PM
My remote does not control my shades after adding them to the Gateway/App
There are two steps for setting up your handheld remotes to operate shades that are on the Gateway. The first step is to physically add the remote to the Ga...
Mon, 26 Jul, 2021 at 2:03 PM