I'm not seeing WiFi_#### in my settings.

Before beginning, you need to identify which gateway you are using.  

• If you have the Gateway Plug-Hub, click here.
• If you have the Gateway Atom, click here.

Confirm the following before beginning:

• Make sure the devices (phone) Wi-Fi is switched on. 
• Make sure the Wi-Fi's router is connected to the internet.
• Refresh the phones Wi-Fi settings page so it searches for available Wi-Fi networks in range. 

When first powering the Gateway for a new setup, it should start broadcasting a small Wi-Fi network called WiFi_#### (the numbers represent the serial number of the Gateway). 

If the Gateway is not broadcasting the WiFi_#### network do the following:

• Power cycle the gateway by unplugging for approximately 45 seconds.
• Perform a Wi-Fi reset on the Gateway.  How do I reset the WiFi on my Gateway Pro? : Support Center  

Try to factory reset the gateway.  How do I completely clear everything from my Gateway Pro Hub? : Support Center 

For additional support:

• App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
• Email:  motorization.support@springswindowfashions.com,  
• Customer Service Team: 1-800-221-6352
   

Note: Responses could take up to 24 hours