I'm not seeing WiFi_#### in my settings.

Modified on Thu, 9 Oct at 10:59 AM

Confirm the following before beginning:

  • Make sure the devices (phone) Wi-Fi is switched on. 
  • Make sure the Wi-Fi's router is connected to the internet.
  • Refresh the phones Wi-Fi settings page so it searches for available Wi-Fi networks in range. 

  

When first powering the Gateway for a new setup, it should start broadcasting a small Wi-Fi network called WiFi_#### (the numbers represent the serial number of the Gateway). 

 

If the Gateway is not broadcasting the WiFi_#### network do the following:

 

Try to factory reset the gateway.  How do I completely clear everything from my Gateway Pro Hub? : Support Center 



For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:  motorization.support@springswindowfashions.com,  
  • Customer Service Team: 1-800-221-6352
     

Note: Responses could take up to 24 hours


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