If the LED is solid BRIGHT blue, then the Gateway is stuck thinking/loading/processing 


  1. First would be to understand how long it has been stuck solid BRIGHT blue. If for some time (greater than 10 mins.) Power Cycle the Gateway, with a short power cycle, unplug for 3 minutes
  2. IF after power cycling the Gateway, it is still Solid Bright Blue, wait for the Gateway to complete the process it is trying to complete (give at least 10 mins)
  3. IF Still solid BRIGHT blue, Long Power Cycle the Gateway, unplug for 15 mins, and re-plug back in. Wait to see if the LED changes or has different activity after repowering giving it 15 minutes to recover
  4. NOTE: THIS STEP IS NOT TO BE USED IN ANY OTHER CIRCUMSTANCE AND IS NOT THE TYPICAL RESET
    1. IF the above fails as a 

    1. LAST resort, and only in this troubleshooting situation to recover the Gateway, unplug the     gateway. While unplugged, hold in the programming button and plug the Gateway back in (while holding in the     button), keep holding the button in, for 6 seconds and release. This will force the Gateway to reboot the previous firmware that was loaded on it. If this worked, you will see different LED activity right away, it may go solid after blinking initially, that is OK. Let the Gateway reload its firmware. Once the LED activity stops, confirm the Gateway is back online, and is running the most current firmware. If the firmware shows blank, or an incorrect version refer to troubleshooting topic “My Gateway firmware is not showing, or showing the incorrect version in the app”