Motorization ATOM Gateway Help Tips (21)

My remote does not control my shades after adding them to the Gateway/App

Modified on Mon, 26 Jul, 2021 at 2:03 PM
My routine does not play at sunset or sunrise as programmed

Modified on Mon, 26 Jul, 2021 at 1:52 PM
My shade is moving in the wrong direction when operating it using the app

Modified on Mon, 26 Jul, 2021 at 1:59 PM
My shade stopped working or does not work from the app

Modified on Mon, 26 Jul, 2021 at 2:34 PM
My shades or remotes have a ‘Failed to Communicate Error’

Modified on Mon, 26 Jul, 2021 at 1:38 PM
My WI-FI settings is not showing ATOM_######

Modified on Fri, 24 Oct at 1:06 PM
Shades are shown as a shutter type device, when first adding them or my shades/remotes are missing features or functionality within the app

Modified on Mon, 26 Jul, 2021 at 4:04 PM
The App is saying "Incorrect Password" when trying to connect the gateway.

Modified on Sun, 14 Apr, 2024 at 8:27 PM
The batteries on my shade and/or remote are draining rapidly

Modified on Wed, 11 Aug, 2021 at 1:57 PM
The battery status on my shade or remote appears inaccurate

Modified on Mon, 26 Jul, 2021 at 1:48 PM