I need help setting up and pairing my shades.

If you are unable to pair their shades using Bluetooth. 

1. Confirm power.
   1. If possible, take power from a shade that is working and put on the shade in question.
2. Confirm the shade responds to the manual button.
3. Confirm shade is within range of the device (6’)
4. Confirm motor received is a BLE enabled motor.
   1. Antenna should have a blue tip.
5. Confirm Bluetooth is enabled on the device being used for setup.
   1. Android
      1. Drag down from the top of the screen to reveal quick settings.
      2. If Bluetooth is not enabled, tap the Bluetooth icon to turn it on.
   2. iOS
      1. Drag down from the top right of the screen (battery status, WiFi status) to reveal the command center.
      2. If Bluetooth is not enabled, tap the Bluetooth icon to turn it on.
6. If Bluetooth is enabled and issues persist, confirm the app has Bluetooth permissions or, if permissions are already granted, revoke and reauthorize the Bluetooth permissions:
   1. Android
      1. On the home screen/app tray, press and hold the app icon until the “App Info” option appears and select it.
         1. If there is no button labeled “App Info,” look for an icon that is an “i” in a circle: 
      2. Select “Permissions,” Bluetooth options will appear either under “Bluetooth” or “Nearby Devices.”
      3. Select “Don’t Allow,” wait 10 seconds, and then select “Allow.”
      4. Close the permissions screen and re-open the motorization app; try adding shades via Bluetooth once more. If prompted, allow Bluetooth connectivity.
   2. IOS
      1. Open Settings.
      2. Scroll down until you find the Motorization app; select it.
      3. “Bluetooth” should have a toggle-able option to the right. Toggle Bluetooth off, wait 10 seconds, and then toggle it back on.
      4. Close settings and re-open the Motorization app; try adding shades via Bluetooth once more. If prompted, allow Bluetooth connectivity.

For additional support:

• App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested.
• Email: motorization.support@springswindowfashions.com.
• Customer Service Team: 1-800-221-6352
  
   

Note: Responses could take up to 24 hours.