If you are having issues setting up a routine over Bluetooth. 

 

  1. Tap “Routines” bottom center.
  2. Tap “+” to create a new routine.
  3. Add a routine name.
  4. Under “Schedule” tap “+ Add Event” to add a time.
    1. Bluetooth only allows at time of day. Sunrise/Sunset requires the gateway
  5. Select days of the week and a time to trigger the routine.
    1. You can have multiple schedules in the same routine. i.e. you can set up a schedule to raise shades 8 AM Mon-Fri, and then set up a separate schedule by tapping “+ Add Event” again. This will allow for creating weekday/weekend routines if desired.
  6. Under “Action” tap “+ Add Action” to add a shade and position it should go to.
  7. Select if it’s a standard shade, dual shade, or BUTD shade.
  8. Select the shade(s) that will be responding to this routine, tap “Next.”
  9. Move the shade to the desired position for this routine.
    1. You can either move the shade to a specified position or use the close, open, or favorite buttons along the bottom.
  10. Tap “Save.”
  11. Assign a room, if desired.
  12. Tap “Save Routine.”


For additional support:

  • App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
  • Email:  [email protected],  
  • Customer Service Team: 1-800-221-6352

Note: Responses could take up to 24 hours