The Motorization App is taking too long to load

If the app is unresponsive or taking too long to load, please follow these steps. 

• Close all apps on your phone.
• Unpair other Bluetooth devices from your phone.
• Check for congestions with other wireless devices. 

Then reopen the motorization app.   

For additional support:

• App:  On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,  
• Email:  motorization.support@springswindowfashions.com,  
• Customer Service Team: 1-800-221-6352
  

Note: Responses could take up to 24 hours