Support Center

If the LED is solid BRIGHT blue, then the Gateway is stuck thinking/loading/processing  First would be to understand how long it has been stuc...

If the LED is Solid DIM blue, the Gateway has insufficient power A) Unplug the Gateway from the Power Adapter, and plug it back in B) Ensure the Power ...

There are two steps for setting up your handheld remotes to operate shades that are on the Gateway. The first step is to physically add the remote to the Ga...

If in the event your scheduled routine does not play at sunset or sunrise as programmed, your time zone needs to be redone or fixed. Navigate to the Gateway...

A feature of the Z-Wave motorized shades is that the roll direction can be reversed. This is to accommodate products that can have the motor on the left, or...

If the shade does has stopped working or does not work from the app, confirm the following The shade has sufficient or good working power supply. You c...

This error is generated when the Gateway is unable to communicate to a device, or communications from the device are not being received by the Gateway quick...

First make sure that you are using your account username, in the username field when selecting to reset your password.  Second, make sure your ...

If when adding a shade to the Gateway, the shade is shown or listed as a shutter type device, or if the shade is missing features such as the battery statu...

When first powering the Gateway for a new setup, the Gateway should start broadcasting a small Wi-Fi network called Atom_####### (the numbers represent the ...