Motorization Gateway Help Tips
Basic trouble shooting
During initial setup of the Gateway to Wi-Fi, you need to have your phone that is setting up the Gateway, close to the Gateway (no farther than 5 feet). Thi...
Mon, 26 Jul, 2021 at 12:20 PM
The app and mobile device need to have access to the internet to load the account creation steps, or to complete setup and load the account page. Some phone...
Mon, 26 Jul, 2021 at 12:53 PM
Periodically, updates are sent out to Gateways that can include various improvements. Also, when a Gateway is first setup, it will automatically update to t...
Mon, 26 Jul, 2021 at 12:56 PM
If your shades are Bluetooth integrated, then you can transfer the shades within the Motorization App by following these steps. Note: To identify if your ...
Fri, 5 Jan, 2024 at 1:55 PM
For inclusion: if receiving this error the inclusion process on the gateway has either timed out, the device is already networked to the gateway or another ...
Mon, 26 Jul, 2021 at 1:42 PM
The Gateway, once attached to an account cannot be added to another, unless first removed from the account it was originally set up on Note: Factory res...
Mon, 26 Jul, 2021 at 1:15 PM
The validation email should be received within about 3 min. Typically it is right away or within a min. depending on the speed of the internet. The validati...
Mon, 26 Jul, 2021 at 12:07 PM
At the log-in screen, there is an option to select ‘forgot username’. When clicked, you will enter the email address used to create the account. An email wi...
Mon, 26 Jul, 2021 at 1:03 PM
First, wait. If you have waited up to 5 minutes, and this remains, check that the Gateway LED is OFF. If the Gateway LED is OFF, fully close and re-open the...
Mon, 26 Jul, 2021 at 2:40 PM
If when checking the Gateways firmware in the app (MENU>GATEWAY SETTINGS>HELP) the firmware shows blank, or an incorrect version, power cycle the Gate...
Mon, 26 Jul, 2021 at 1:09 PM