Gateway connects 8 devices within a range of approximately 40 feet.
For Bluetooth protocol, the bluetooth has an approximate range of 40 feet but varies depending on the surrounding conditions.
For Z-Wave protocol, the range is about 100-feet (30-meters) but it depends upon the materials in the way of the devices. Certain obstructions will decrease the Z-Wave range:
- Each wall or obstacle (such as refrigerator, big screen TV, etc.) between the
controller and a Z-Wave device will reduce the maximum range by approximately.
25-30%
- Brick, ceramic tile, granite, concrete walls, metal walls, mirrors, and smoked glass
block Z-Wave signals more than walls made of wooden studs, plasterboard (drywall),
clear glass, or plastic
- Wall mounted Z-Wave devices installed in metal junction boxes will suffer a
significant loss of range (approximately 20%) since the metal box blocks a large part
of the Z-Wave signal
For additional support:
- App: On the main account screen or login page, click on “?” Icon – this will generate an email template – be sure to fill in all information requested,
- Email: [email protected],
- Customer Service Team: 1-800-221-6352
Note: Responses could take up to 24 hours.